You are responsible for our equipment throughout the hire period. 

Please make sure you follow all steps to avoid injury and damage to the equipment: 

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1 - Children under 12 years old must be supervised at all times. Under 5s or pregnant women must not use the hot tub.

 

2 - No food allowed in the hot tubs to avoid damage. Any damage or tubs left in a dirty condition will result in you being liable to pay a repair and, or cleaning fee (£50). 

 

3 - Do not enter the tub with makeup or false tan on as it will damage the pump. If the tub is left dirty as a result, there will be a cleaning charge of £50. If the equipment is damaged beyond repair, a full replacement will be billed to you.

 

4 - The hire equipment is 100% your responsibility whilst on hire. Any damage will be your responsibility to pay for either through repair or replacement. If the damage cannot be fixed by means of repair then you will be required to pay for the cost of replacement items.

 

5 - All footwear, glasses, jewellery, or potentially sharp items should be removed before use.

 

6 - No smoking, fires or cooking equipment near the tubs.

 

7 - Please make sure the tubs are not overcrowded and limit numbers according to size of the tub.

 

8 - The hot tub will maintain temperature by itself; although during periods of heavy use or when the cover is removed for an extended period there will be a fall in temperature. Staying out of the hot tub and replacing the cover will allow the water temperature to regain the temperature.

 

9 - If you're experiencing issues on your hire we will usually try to help over the phone, if not we will attend in person before 6pm if we need to. This is very rare that we will need to attend but if we attend and the issue is your own fault and not with the equipment you will be charged a £50 call out fee.

 

10 - We need an area of 3m x 3m to install the gazebo or an area of 2m x 2m to hire without the gazebo. The sides of the gazebo will need to be removed by you in wind speeds above 15mph to avoid damage to our kit and surrounding property. Please check 'GUST' speeds in your area on www.xcweather.co.uk - If wind speeds are too high we may not be able to install the gazebo sizes or the gazebo for health and safety reasons.

 

11 - The hot tub will need to be plugged directly into a mains socket throughout the entire hire with the pump powered on permanently with the filter and heater remaining permanently on to keep the tub up to temperature. Strictly no extension cables can be used - the power cable is 7m long so you need a socket within 7m of the tub location.

 

12 - The tub can take up to 15-20 hours to reach the ideal operating temperature and while the initial dose of chlorine settles in the water.

 

13 - We will usually try to hot fill the tub where possible to avoid longer wait times for the tub to get up to temperature. If it isn't possible to hot fill or you prefer us to cold fill there will be a longer wait time to get up to full temperature and may take longer than 24 hours.

 

14 - The filter must be cleaned at least once a day to maintain water flow to the pump. There is a £5 charge if you use the spare filter.

 

15 - Inform us immediately if any issues arise.

 

16 - You are required to check available space before the hire. If we attend to set up and not enough space is available you will still be required to pay for the full hire.

 

17 - Your booking fee is part payment to secure your hire and the remaining balance is due cash on delivery before we set up. Booking fees are non-refundable unless we cancel the booking due to severe weather or if for some reason the equipment is deemed unsafe to use.